Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Shipping Information
How long does shipping take?
Shipping typically takes 15-30 business days, depending on your location and any external factors. Please allow up to 2 business days for processing before shipment.
Note: Delivery times may be extended due to unforeseen delays such as pandemic-related restrictions, carrier's actions, holidays, etc.
Do you offer international shipping?
Yes, we offer FREE worldwide shipping.
Is there any cost for shipping?
No, shipping is free for all orders.
Product Information
What materials are used in your RGB decor and accessories?
Our products are crafted using plastic, silicone, and high-quality aluminum gallium indium phosphide alloys to produce vibrant lighting effects.Are your lighting setups compatible with gaming consoles?
Yes, our RGB lighting setups are compatible with major gaming systems such as PlayStation, Xbox, and PCs. For in-game interaction features, separately purchased control boxes may be required.
Do you provide setup instructions for your products?
Yes, most products come with detailed instructions to assist with installation.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. To be eligible for a return, the item must be in its original condition, with tags, and include proof of purchase. For returns, contact us at **vividsetupsnow@gmail.com**.
How do I initiate a return?
Simply email us at vividsetupsnow@gmail.com to start the return process. Once your return is approved, we’ll provide you with a return shipping label and instructions.
What if my item is damaged or incorrect?
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect, so we can resolve the issue promptly.
Do you accept returns on all products?
Custom products, sale items, and gift cards are not eligible for returns.
When will I receive my refund?
After we’ve received and inspected your return, we’ll notify you of the approval. Refunds will be processed within 10 business days to your original payment method.
Order Tracking
Do you offer order tracking?
Yes, all orders come with tracking. Once your item is shipped, you will receive a tracking number via email.
How can I track my order?
Use the tracking number provided in your shipment confirmation email to monitor your order.
Payment Methods
What payment options do you accept?
We accept major credit cards, PayPal, and Apple Pay. We also are able to take split payments with Klarna. An additional fee will be assessed if chosen as the primary payment method.
Product Customization
Can I request custom designs for skins, keycaps, or accessories?
Yes, we offer custom design options for certain products. Please contact **vividsetupsnow@gmail.com** to discuss your custom design. No additional fees if the product is listed as personalized but please do remember to send instructions or files needed for the customization.
An additional payment will be assessed for special order customizations of products not offered as personalized.